Shipping Policy:

 

•    Orders placed Monday through Thursday typically ship the same or next business day.

 

•    Most orders placed Friday, Saturday or Sunday ship the next business day (Monday). Though we process your orders 24 hours a day, 7 days a week, UPS carriers pick up packages Monday through Friday only. Saturday pick up is available through USPS.

 

•    All orders are shipped from our warehouse in Massachusetts.

 

•    All International orders are shipped USPS only.

 

UPS doesn't deliver on statutory holidays such as Thanksgiving Day and Christmas. Your package will be delivered on the next regular shipping day following the holiday. For complete holiday schedule please see below table.

Below is a list of Days our shipping partner UPS will be closed and no package delivery or shipping will occur.

 

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Day after Thanksgiving

Christmas Day

New Year's Eve

New Year's Day

 

 

For Leaving Packages without a Signature:

UPS  & USPS sends tracking information to you via email. On the day that your order is scheduled for delivery, you can leave a note on the door instructing the driver to leave the package without obtaining a signature.

Please note that this does depend on the specific driver and some will not leave the package. You may also contact your local UPS or Post Office to file a signature waiver for all packages delivered to your home.

 

For Refusing Packages:

If the shipment is refused or marked “returned to shipper” by UPS, we will receive the packages back then issue a credit to the customer minus a 25% restocking fee. If not all items are refused, then only the items received back will be credited.

 

 

FROZEN FOOD SHIPPING POLICY INFORMATION

•       No minimum order

•       $24.99 flat shipping and handling fee

•       Orders are shipped with dry ice every Monday, Tuesday, and Wednesday, weather and holidays permitting, by UPS 2-day only.

 

FROZEN FOOD ORDERING

Frozen food orders are shipped separately from dry good orders. Frozen Food orders are shipped to all 48 contiguous states.

 

 

Out of Stock Items

Although we stock a high level of inventory, we do run out of stock on products from time to time. Sometimes an item is in high demand; sometimes the manufacturer is simply delayed in shipping the product. We will not hold your order due to an out of stock item.

 

 

For Back-order Items:

Back-order items will be shipped at no additional cost.

 

Damaged Items

If your merchandise arrives damaged, please contact us within 24 hours of arrival. All damage claims must be filed with your carrier. We are more than happy to provide you with full assistance in this unlikely event.

Please note that orders cannot be returned, cancelled, or rejected due to shipping delays unless express service was requested at the time of ordering.

 

Return Shipping Instructions:

All returned items should be packed in the same manner as they were originally shipped to you. Please write your RMA number clearly on the outside of the shipping container (do not mark the product box) or on the shipping label.

You are free to use any carrier that you wish but we recommend UPS because all packages shipped via UPS are automatically insured at $100 free of charge and all packages delivered here by UPS are signed for.

If you choose USPS we strongly suggest that you purchase Insurance and Signature Confirmation as we are not responsible for any packages lost or damaged during the return trip.

In the event that a package is listed as "Delivered" but cannot be found, only the signature of a Ken's Fish employee will suffice as proof of delivery to our warehouse.

 

 

RMA (Returned Merchandise Authorization)

All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by us within 30 days of your original invoice date. After 30 days from purchase we can no longer issue a RMA and will refer you to the manufacturer for warranty service. RMA’s expire in 15 days after they are issued and cannot be extended or re-issued. All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, software, manuals, cables, components, blank warranty cards and other accessories and documentation included. A valid RMA number must be written clearly and conspicuously on the outside of the packaging. Incomplete or unauthorized returns will be refused.

 

Any deviation from the returns process outlined above will result in a delay of your refund, an additional restocking fee, and possibly a refusal of your return. Shipping and handling charges are not refundable The customer is responsible for shipping charges and insurance on all return shipments including defective items.

 

If packages need to be returned to us, please use our “contact us” tab on our website for a RMA number.